Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Please allow 7-10 business days for shipping of your merchandise, unless otherwise stated on the front page. We will try to get your order to you within this time.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a weight and location basis. We are only able to ship within the UK.

Please make note of the delivery charges associated with each item. Small items weighing less than 3.5kg cost £4.50 to ship. Larger items, such as 3 litre plants and trees, cost £8.50 for up to 15kg. Total orders above 15kg cost £15.00 to ship.

You can ship orders to different addresses from the checkout page. Your shipping cost will be automatically calculated for each product and each address

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Company Registration Information

Registred Office Address:

Southern Fruits Ltd
Littlemoors Farm
Hampreston, Wimborne, Dorset BH217LT
UK - England & Wales

Registered in England and Wales No. 03088573